Returns & Refunds

Return and Exchange Policy:

We want you to love what you receive. However, if something isn’t quite right, we’ll do our best to make it right. We aim to make the return and exchange process as smooth as possible and will be happy to assist you if you need any help.

If you have any questions about sizing, fabric or fit before placing your order, feel free to reach out to us on our customer care phone or email.

Please review the guidelines below for a hassle-free return or exchange experience.

Return Policy

Return requests must be initiated within 3 days of delivery.

To be eligible for a return, items must be:

unused and unworn
unwashed and unaltered
with original tags and security tag intact

Items that appear worn, washed, or altered will not be eligible for return.

For returns, we offer two refund options: Store Credit, which is entirely free and provides the full refund amount and can be used for your future purchases, and Bank Account Transfer, which incurs a Rs 150 deduction for each return placed. Please choose the option that best suits your preferences.

Please note that Sale/customized products are not eligible for exchange or return.

Exchange Policy

Exchanges are absolutely free.

For exchanges, the below conditions apply:

· Must be requested within 3 days of delivery

· Available once per item

· Subject to stock availability

How to place a Return/Exchange Request?

To initiate a return or exchange, please email us at support@neyaamat.com with the subject line " Return/Exchange Request - your order number" and reason for return/exchange. Alternatively, you can contact us on our support WhatsApp number 9326480361

Once we receive your request, our customer support executive will get in touch with you within 1 working days for next steps.

Defective / Wrong Item

At Neyaamat, every product that you order undergoes a strict quality check to ensure that you receive accurate measurements and damage free products. It is quite rare that you will receive a damaged or defective product. However, if you receive a defective or incorrect product, we will replace it at no additional cost.

Please report such issues within 48 hours of delivery with clear photos or an unboxing video on our WhatsApp number. Our team will arrange a reverse pickup wherever possible. If reverse pickup is unavailable in your location, you may be requested to ship the product to us.

Please Note we try to stay accurate to the true colors of our fabrics, however colors of the products may slightly vary due to screen calibrations and photography. Therefore, any claims regarding color variation cannot be entertained. In all cases we do provide an exchange option.

Reverse Shipping

In case of reverse shipping for return or exchange requests, we will get the product picked up from the customer address at no additional shipping cost. Please note that the shipping company will make 3 attempts for product pick-up. If the customer is unable to handover the product within these 3 attempts, he/she will have to ship the product at his/her own expense.

Cancellation Policy

Orders can be cancelled within 24 hours of placing the order. Once an order has been processed or shipped, cancellations may not be possible.

Change in Size/Delivery Address/Phone Number

If you’d like to make changes to your order details such as size, delivery address or phone number, please reach us at support@neyaamat.com with the subject “Order Number + Revised information”. You can also message us on our Whatsapp number. We will facilitate the same if it hasn't been shipped.

International Orders

Currently, returns and exchanges are not available for international orders. If you need any help with an international order, please reach out to us via phone or email.